These Terms govern the use of the ONOICRM web and mobile apps (the "Service"). By using the Service you agree to these Terms and to the Privacy Policy.
1. Service description
ONOICRM is a software platform (CRM/ERP) for dental clinics: scheduling, patient records, treatment plans, payment accounting, documents, notifications, reports. The Service is provided to the clinic on a subscription basis.
2. Account and access
Staff accounts are created by the clinic (director/administrator). Self-registration in the app is not available. Access is granted only to authorized clinic staff within their roles. You are responsible for keeping your credentials safe and for actions taken under your account.
3. Acceptable use
The Service may be used only for lawful purposes of running the clinic. You must not: give access to unauthorized persons, export patient data beyond your job duties, disrupt the Service, bypass security measures, or use the Service in violation of applicable law, including laws on personal and medical data.
4. Data and roles of the parties
For patient data the clinic acts as controller and ONOICRM as a processor acting on the clinic's instructions. The clinic is responsible for having a legal basis to process patient data and for obtaining the necessary consents. Processing is described in the Privacy Policy.
5. Payment
The price and payment terms of the subscription are set by the contract with the clinic. Patient payments and financial transactions recorded in the Service are bookkeeping of the clinic's real-world operations; the Service does not process user payments and does not sell digital goods through the app.
6. Intellectual property
All rights to the Service, its code, design and trademarks belong to ONOICRM. Data entered by the clinic remains the property of the clinic.
7. Disclaimer and medical notice
The Service is a record-keeping tool and does not provide medical advice and does not replace a doctor's professional judgment. The Service is provided "as is"; we strive for uninterrupted operation but do not guarantee the absence of failures.
8. Limitation of liability
To the extent permitted by law, ONOICRM is not liable for indirect damages, lost profits, or decisions made on the basis of data in the Service.
9. Termination of access
We may suspend or terminate access in case of breach of these Terms or expiry of the clinic's subscription. Account deletion is described on the "Account and data deletion" page.
10. Changes
We may update these Terms; the current version is available at onoicrm.com/terms.
11. Governing law and contacts
These Terms are governed by the laws of the Kyrgyz Republic. Questions — hello@onoicrm.com.